0161 777 1007
We are an "IT Asset Management" company, which means that we work with companies who have large amounts of data bearing equipment (i.e. PCs, laptop, servers) and we manage their end of life inventory, delete all data, clean and prepare for sale. We take working machines from the initial user and refurbish/remarket/rejuvenate them, they are cleaned inside and out ready for use!
NO!! The refurbished products on offer are taken from an office desk (with permission of course!) in working condition.
Laptops/PCs that are sold with this in the title are sold with a BLANK hard drive and will not boot without the correct media. You will need to have the correct media and know-how to install Windows/Linux/other operating system. We do no supply any media with these machines.
Yes, all of our new kit is manufacturer sealed (i.e. never been opened) as you would expect to receive from another other online retailer - all of our graded products are clearly marked as such.
Our refurbished stock is graded and each one is different, we show you the stock available and it's condition this means you can chose which exact model you want. In some cases we have too much stock to show single products so we group them into grades A - C
There are many reasons for buying refurbished kit ranging from a business's requirement for consistency in equipment to a savvy home user simply wanting to make their pounds go that much further. The build quality on our corporate refurb units is exceptional - particularly the T60 and X60 ranges!
We do the refurbishing - we aren't just a reseller we are an Asset Management Company - see www.tier1.com for further details! We are trusted by large corporate companies and retailers to manage their inventory.
Not only do we provide amazing value on all our products but you can be happy in the knowledge that we are actively pursuing a greener approach to the IT supply chain; in fact by buying from Tier1 you are reducing your carbon footprint when compared to buying new kit for more details see here.
We have been in business for years (est 1995) and online since 1999 so we are here to stay.
"We source some our products from large corporate businesses and "refurbish" them which essentially means they are completely wiped of any data, then health checked, cleaned, checked again and graded depending on the wear and tear. For more details see our refurbished page.
Some products are returns from large retail chains or even the manufacturer which again have been through our stringent checks before shipping.
This of course depends on what you buy and our products will generally have explicit instructions on what is included if it isn't declared as included then it probably isn't but if you are unsure in anyway please email us on email@example.com or call customer services on 0161 777 1007.
Please note we do not provide media discs with PCs or Laptops unless specifically stated in the product.
Where an operating system is installed this will be stated on the item, where no mention of an operating system is made, one will not be installed
PC/Laptops will not be pre-loaded with Office applications such as Word/Excel.
Batteries are tested and confirmed as accepting a charge, we cannot guarantee the battery life of supplied batteries.
Some of the products that we offer are grouped together and you will receive one of a number of brands, all products will be of equivalent specification; we are not able to guarantee which make/manufacturer you will receive unless stated.
As standard on almost all products we provide a three month warranty, as well as the remainder of the manufacturer's warranty where available. Further warranty maybe included in the product description.
Our warranty page is HERE
You can pay in a variety of methods: see Payment Methods
This depends on your chosen delivery type; but we will despatch your goods as quickly as possible in accordance with your chosen delivery type.
Orders placed over the weekend will be processed on Monday, all delivery times are Business/Working day and do not include weekends or bank holidays.
We deliver all items by the most suitable method available to us, from Royal Mail 1st Class through to DPD Courier (depending on the value and size of the unit). For full information our delivery page is here.
Please contact us and we will help, please ensure that you have your Tier1 order number and/or product details to hand to help us process your call quickly.
Our refurbished desktops are supplied with power cables (unless otherwise stated) only, however brand new desktops will include mouse and keyboard (this will be stated in the product specifications).
Click on the Contact Us button in the navigation bar
Proceed through to the checkout and you will see a promotion code entry box - there is another opportunity on the last page of the checkout also
This will depend on your code, however most codes only apply to products graded A-C and not brand new items; you will need to confirm this with the website/email/letter that you received it on
Answers to the most commonly asked questions should appear here - but if your question is not addressed please use the 'Contact Us' section of the website.
Customer Service - for information about security, delivery and installation, terms and conditions, cancellations and returns;
If you have any questions about Tier 1 Asset Management Ltd as a company, visit our corporate site at www.tier1.com