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Technical Support Buying for Business? Click here Our Recycling Credentials

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Our products are sourced in good working order; so when we say refurbished we do not mean it was broken and we fixed it! Most of our equipment is taken from a desk in a large corporate or public sector department before being refurbished. Some of our items are sourced from our manufacturer or retail partners. No matter where we source our goods from we have a strict grading policy which is detailed below. We believe in being more open and honest with you, the customer, about our products. We get regular feedback from our customers with how much better condition their products were than they thought they would be ! We also get reviewed on TrustPilot

Our grading structure spans from "Great", our highest second-user grade, down to "Functional",our lowest second user grade (whereby the unit works but carries a major cosmetic defect).

All our grades of equipment are covered by the same warranty - for further details click here 

Please see the "Jargon Buster" below for terms with notes

Please note System restore discs and Manuals are NOT provided with our equipment

  • Good As New / Open Box 
    Open boxed returns/cancelled orders - these comes "as new" bar the manufacturer's seal is broken.  They will be in excellent condition, please check individual products for further details.
    Laptops/Netbooks/iPods/Tablets
    Retail boxed/Plain Boxed
    AC/Power Adaptor included
    Good as new condition - nice and shiny!
    Warranty - 12 Months

  • Grade A Great
    This grade represents the majority of our range - you get a fully working machine with minimal marks or damage at an amazing price.... we use these in the office!

    No Broken parts
    May have light cosmetic (barely noticeable) scratching/scuffs on lid
    May have some light wear mouse points (i.e. where you rest your wrists)
    Warranty - 12 days return to base - with  
    Warranty - Battery Life is not guaranteed, they will hold a good charge (battery life will be less on older models)
    AC/Power Adaptor included
    PC/Desktop computers will be in good condition however may feature light scratches/marks on the units from normal use. These marks will not affect use and are not from drop damage.
  • Grade B Good Condition with marks / Fine 
    We are into grade B machines now.. where B means bargain! Those users who are happy to have some slight reduction in finish in order to save a few more pounds. 

    Please note that this list the below faults may exist; not all!
    Cosmetics, but none that affect usability or functionality
    May have faint scratches on screen however these will not be visible when the screen is on and won't affect use
    Cosmetic scratches on lid/casing - this isn't impact damage just well uesd
    Broken or missing screen latch8
    ThinkLight may not work on Lenovo ThinkPad where applicable
    Rubber feet maybe missing
    May contain any faults listed in Grade A
    Warranty - 12 months  
    Warranty - Battery Life is NOT guaranteed, they will hold a good charge (battery life will be less on older models) 
    AC/Power Adaptor included
    PC/Desktop computers will be in good condition however will feature scratches/marks on the units from normal use. These marks will not affect use and are not from drop damage. Pictures are usually provided
  • Grade C Well Used with Cosmetic Damage / Functional 
    Grade C is the final grade that we offer online. This band is differentiated by the level of damage to housing that maybe in place again this does not affect the internal workings of the machines. 

    They may have one
    May have cracks in plastics particularly around hinges
    May have major scuffs or scratches on screen
    May have cosmetic damage to keyboard bezel
    May have cosmetic damage to screen bezel
    May have cosmetic damage to top cover
    May contain any faults listed in Grade B
    Warranty -  days return to base
    Warranty - Battery Life is NOT guaranteed, they will hold a good charge (battery life will be less on older models) 
    AC/Power Adaptor included

Jargon Buster!

1) "Wear and tear" is 'reasonable' use i.e. may have feint marks on the casing
2) "Scratch": a line/mark that is visible when looked at close up
3) "Scuff": a mark upto about the size of a thumb print
4) Some of products come from corporate companies where they are security marked; as this product has been managed out of their inventory this isn't an issue but it does affect the lookin of the machine. These light marks are bearly visible on this grade.
5) Your laptop has thousands of tiny "pixels" or dots; sometimes these die and turn black
6) When you use a keyboard you gradually wear some of the keys on the keyboard; in this case they are slightly worn
7) Where a security mark is large or noticeable it is deemed to be indelibly marked - again this doesn't effect the machine's use
8) Depending on the laptop there will be one or two latches on the lid which keeps it closed.

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