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Warranty

Tier 1 warranty

Tier 1 Warranty

The refurbished equipment that we sell is covered by our warranty, the duration of the warranty will depend on the unit you have purchased and any options you have added.  Our standard warranty for all models is three months from date of receipt (unless your online order clearly states a longer period).

The warranty covers the hardware of the unit and does not include software or consumables such as ink or batteries.  The warranty does not cover any problems which arise through misuse or accidental damage.

If you have a problem please contact us as soon as possible with your order number (or the email address you used to order if you can’t find it) and/or the Serial Number of the unit (found on the underside of laptops and on the side of PCs).  We are able to resolve many problems over the phone, or by remotely accessing your computer, please just contact us on 0161 777 1007 or via email on customerservices@tier1.com.

In some cases where original manufacturer’s warranty exists it may be resolvable with them, we will of course assist you with any information you may require and will contact them on your behalf.

In the first fourteen days (Dead on Arrival DOA period) we will collect the unit from you via courier.  After this period the cost of returning any item will fall to the buyer, we offer a collection service for £10.  In all cases you must ensure that your unit is packaged safely.

All units will be returned to you free of charge.

Tier 1 Warranty Process

  1. Unit is sent/collected with and sent back to Tier 1 (day 1*)      
  2. Unit is received at Tier 1 (day 2*)
  3. Unit is processed for Repair (day 2-4*) if there are any problems with the unit that cannot be repaired
  4. Unit is sent back to you with our courier on a next business day service (day 3-5*)
  5. Unit is received back with you (day 4-6*)

*Please note days are given to set your expectation; it is entirely possible we will turn around your warranty repair within a few working days.

If you have any questions during this time please call or email us and we will happily update you.

In the event we are not able to repair any fault we will replace your machine with the same or higher specification.

Questions?

If you have any questions at all with the above and need to talk to someone before you order, please call 0161 777 1007 and ask to speak to sales.

 

 

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