FAQs

What does "refurbished" mean?

We are an "IT Asset Management" company, which means that we work with companies who have large amounts of data bearing equipment (i.e. PCs, laptop, servers) and we manage their end of life inventory, delete all data, clean and prepare for sale. We take working machines from the initial user and refurbish/remarket/rejuvenate them, they are cleaned inside and out ready for use!

Does "refurbished" mean that the units were broken?

NO!! The refurbished products on offer are taken from an office desk (with permission of course!) in working condition.

What does "NOT installed" or "NO OS or License" mean?

Laptops/PCs that are sold with this in the title are sold with a BLANK hard drive and will not boot without the correct media. You will need to have the correct media and know-how to install Windows/Linux/other operating system. We do no supply any media with these machines.

You sell new and 2nd user kit?

Yes, all of our new kit is manufacturer sealed (i.e. never been opened) as you would expect to receive from another other online retailer - all of our graded products are clearly marked as such.

Why are there more than one of the same product?

Our refurbished stock is graded and each one is different, we show you the stock available and it's condition this means you can chose which exact model you want. In some cases we have too much stock to show single products so we group them into grades A - C

Why buy refurb?

There are many reasons for buying refurbished kit ranging from a business's requirement for consistency in equipment to a savvy home user simply wanting to make their pounds go that much further. The build quality on our corporate refurb units is exceptional - particularly the T60 and X60 ranges!

Why buy from Tier1?

We do the refurbishing - we aren't just a reseller we are an Asset Management Company - see www.tier1.com for further details! We are trusted by large corporate companies and retailers to manage their inventory.

Not only do we provide amazing value on all our products but you can be happy in the knowledge that we are actively pursuing a greener approach to the IT supply chain; in fact by buying from Tier1 you are reducing your carbon footprint when compared to buying new kit for more details see here.

We have been in business for years (est 1995) and online since 1999 so we are here to stay.

Where do the products come from?

"We source some our products from large corporate businesses and "refurbish" them which essentially means they are completely wiped of any data, then health checked, cleaned, checked again and graded depending on the wear and tear. For more details see our refurbished page.

Some products are returns from large retail chains or even the manufacturer which again have been through our stringent checks before shipping.

What is in the box?

This of course depends on what you buy and our products will generally have explicit instructions on what is included if it isn't declared as included then it probably isn't but if you are unsure in anyway please email us on customerservices@tier1.com or call customer services on 0161 777 1007.

As a general rule manuals are not included, but can be conveniently downloaded from the manufactuer's websites: HP | IBM

Please note we do not provide media discs with PCs or Laptops unless specifically stated in the product.

What comes installed?

Where an operating system is installed this will be stated on the item, where no mention of an operating system is made, one will not be installed

PC/Laptops will not be pre-loaded with Office applications such as Word/Excel.

Please note you will have to activate your copy of Windows when you receive your laptop/PC your Windows COA will be on the casing (sometimes under the battery with laptops) Click HERE for a guide.

Battery life?

Batteries are tested and confirmed as accepting a charge, we cannot guarantee the battery life of supplied batteries.

Where items are labelled as a "monitor" or "PC" with out specifics?

Some of the products that we offer are grouped together and you will receive one of a number of brands, all products will be of equivalent specification; we are not able to guarantee which make/manufacturer you will receive unless stated.

What warranty is included?

As standard on almost all products we provide a three month warranty, as well as the remainder of the manufacturer's warranty where available. Further warranty maybe included in the product description.

Our warranty page is HERE

How can I pay?

You can pay in a variety of methods: see Payment Methods

How quickly will it arrive?

This depends on your chosen delivery type; but we will despatch your goods as quickly as possible in accordance with your chosen delivery type.

Orders placed over the weekend will be processed on Monday, all delivery times are Business/Working day and do not include weekends or bank holidays.

How is my order delivered?

We deliver all items by the most suitable method available to us, from Royal Mail 1^st Class through to DPD Courier (depending on the value and size of the unit).  For full information our delivery page is here.

What if I have a problem with my items?

Please contact us and we will help, please ensure that you have your Tier1 order number and/or product details to hand to help us process your call quickly.

Do I get a keyboard and mouse with my desktop?

Our refurbished desktops are supplied with power cables (unless otherwise stated) only, however brand new desktops will include mouse and keyboard (this will be stated in the product specifications).

How do I contact Tier1 Online?

Click on the Contact Us button in the navigation bar

I have a promotion code, when do I use it?

Proceed through to the checkout and you will see a promotion code entry box - there is another opportunity on the last page of the checkout also

I have a promotion code, what can I use it on?

This will depend on your code, however most codes only apply to products graded A-C and not brand new items; you will need to confirm this with the website/email/letter that you received it on

What if I cannot find the answer to my question here?

Answers to the most commonly asked questions should appear here - but if your question is not addressed please use the 'Contact Us' section of the website.

Site help - for information about how to use this site:

Customer Service - for information about security, delivery and installation, terms and conditions, cancellations and returns;
If you have any questions about Tier 1 Asset Management Ltd as a company, visit our corporate site at www.tier1.com

If your question has still not been answered, please e-mail us at customerservices@tier1.com (or go to 'Contact Us') and we will get back to you as quickly as we can.