• Good As New / Open Box 
  Open boxed returns/cancelled orders - these comes "as new" bar the manufacturer's seal is broken.  They will be in excellent condition, please check individual products for further details.
  Laptops/Netbooks/iPods/Tablets
  Retail boxed/Plain Boxed
  AC/Power Adaptor included
  Good as new condition - nice and shiny!
  Warranty - 12 Months

• Grade A Great
  This grade represents the majority of our range - you get a fully working machine with minimal marks or damage at an amazing price.... we use these in the office! 

  No Broken parts
  May have light cosmetic (barely noticeable) scratching/scuffs on lid
  May have some light wear mouse points (i.e. where you rest your wrists)
  Warranty - DOA period of 14 days then Return to Base
  Warranty - Battery Life is not guaranteed, they will hold a good charge (battery life will be less on older models)
  AC/Power Adaptor included
  PC/Desktop computers will be in good condition however may feature light scratches/marks on the units from normal use. These marks will not affect use and are not from drop damage.  Please note we can not guarantee all blanking plates will be present.

• Grade B Good Condition with marks / Fine 
  We are into grade B machines now.. where B means bargain! Those users who are happy to have some slight reduction in finish in order to save a few more pounds. 
  
  Please note that this list the below faults may exist; not all!
  Cosmetics, but none that affect usability or functionality
  May have faint scratches on screen however these will not be visible when the screen is on and won't affect use
  Cosmetic scratches on lid/casing - this isn't impact damage just well used
  Broken or missing screen latch⁸
  ThinkLight may not work on Lenovo ThinkPad where applicable
  Rubber feet maybe missing
  May contain any faults listed in Grade A
  Warranty - 12 months  
  Warranty - Battery Life is NOT guaranteed, they will hold a good charge (battery life will be less on older models) 
  AC/Power Adaptor included
  PC/Desktop computers will be in good condition however will feature scratches/marks on the units from normal use. These marks will not affect use and are not from drop damage. Pictures are usually provided.   Please note we can not guarantee all blanking plates will be present.

• Grade C Well Used with Cosmetic Damage / Functional 
  Grade C is the final grade that we offer online. This band is differentiated by the level of damage to housing that maybe in place again this does not affect the internal workings of the machines. 
  
  They may have 
  May have cracks in plastics particularly around hinges
  May have major scuffs or scratches on screen
  May have cosmetic damage to keyboard bezel
  May have cosmetic damage to screen bezel
  May have cosmetic damage to top cover
  May contain any faults listed in Grade B
  Warranty -  days return to base
  Warranty - Battery Life is NOT guaranteed, they will hold a good charge (battery life will be less on older models) 
  AC/Power Adaptor included

Jargon Buster!

1) "Wear and tear" is 'reasonable' use i.e. may have feint marks on the casing
2) "Scratch": a line/mark that is visible when looked at close up
3) "Scuff": a mark up to about the size of a thumb print
4) Some of products come from corporate companies where they are security marked; as this product has been managed out of their inventory this isn't an issue but it does affect the look of the machine. These light marks are bearly visible on this grade.
5) Your laptop has thousands of tiny "pixels" or dots; sometimes these die and turn black
6) When you use a keyboard you gradually wear some of the keys on the keyboard; in this case they are slightly worn
7) Where a security mark is large or noticeable it is deemed to be indelibly marked - again this doesn't effect the machine's use
8) Depending on the laptop there will be one or two latches on the lid which keeps it closed.